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CHC52021 – Diploma of Community Services

52 Weeks
Start Date
Face to Face
200 Hours

CHC52021 – Diploma of Community Services

The CHC52021 – Diploma of Community Services is a qualification that prepares individuals for roles involving the delivery, management, and coordination of person-centered services within the community services sector.

This Diploma reflects the responsibilities of community services workers who possess specialized skills and operate autonomously within their defined scope of practice, following general guidelines provided by senior management.

These workers play a vital role in supporting individuals, groups, and communities to bring about positive changes in their lives, ultimately enhancing personal and social well-being. Additionally, they may take on supervisory responsibilities, overseeing the work of other staff members and volunteers. Furthermore, they may be involved in case management and program coordination, ensuring the effective implementation and execution of services.

Explore this Course

Course Information
Entry Requirements
Details and Units
Career Pathways and Outcomes

The Diploma of Community Services is delivered over 52 weeks through a blended learning experience of either face-to-face or online which includes 20 units of study and 200 hours of practical placement. Work placement will be pre-arranged by Educare College with approved care facility partners in the industry.

Skills and knowledge you will learn:
• Communicate Effectively and Advocate on Behalf of Clients
• Employ Counselling Techniques
• Work One-On-One and in Groups
• Implement Community Development Strategies
• Understand the Impacts of Sociological Factors on Clients
• Assessing needs of clients for referral to services

Day to Day key responsibilities may include:

• Case-load management
• Coordinate access to support services, education, and training providers
• Identify and address barriers preventing job seekers from being job-ready
• Monitor case plan actions, clients safety and wellbeing and placement supports through regular ongoing visits
• Supervision of new case managers
• Provide counselling to clients and schedule follow-up meetings

  • Literacy and numeracy Test
  • Be Covid 19 Vaccinated (required to complete vocational work placement)
Core Units
Course Code Course Name
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDEV005 Analyse impacts of sociological factors on clients in community work and services
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Elective Units
Course Code Course Name
CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCPRT025 Identify and report children and young people at risk
CHCPRT027 Work collaboratively to maintain an environment safe for children and young people
CHCDIV003 Manage and promote diversity
CHCMGT003 Lead the work team

Upon completion of this course, students may further their studies with a CHC62015 – Advanced Diploma of Community Sector Management..

You can also gain admission into some of Australia’s leading universities through our University Pathways Program. Check here: https://www.educare.edu.au/university-pathways/

Suitable Career outcomes may include:

  • Case coordinator
  • Caseworker or manager
  • Community services worker
  • Community worker
  • Program coordinator or manager
  • Community worker
  • Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
  • Queensland Higher Level Skills: Funding for this qualification may be available through the Queensland Higher Level Skills program, funded by the Queensland Government. Please read the program student fact sheet at https://desbt.qld.gov.au/__data/assets/pdf_file/0026/7784/hls-student-factsheet.pdf
  • Fee for Service: If you are not eligible, these will be confirmed prior to the commencement of training. For more information on fees and payment plans, please email admin@educare.edu.au

More Information

Work Placement

Work Placement is a mandatory requirement of this qualification, and will be arranged by Educare College to be completed during your course duration. Its part of competency-based assessment and provides the student with practical job skills and work experience.

Students will undertake 200 placement hours (unpaid) in an facility organised by Educare College. This placement will take place after the successful completion of class room activities and prescribed assessments which will be outlined in your induction and orientation timetables.

Prior to commencement of Vocational Placement students are required to organise

– Covid19 Vaccine (both doses)
– Flu Vaccine
– Police Check
– Blue Card

An individualised work placement log book along with your training plan will be provided to you by your assessor which you must use to record and track your course progress and work placement hours.

Students are required to do their work placement shifts determined during the times provided by the placement provider. Please note shifts can vary and may include mornings (commencing at 6am), evenings (finishing at 11pm) and possibly some night shifts between Monday and Sunday. Students are expected ensure their time management skills are utilised well in order to not only balance family and work commitments but also their vocational shifts.

*COVID-19 vaccinations: For the mandatory vocational work placement, COVID-19 vaccinations is required as outlined by the Australian Federal Government and the Queensland State Government. If you are unable or unwilling to get these vaccinations please contact your enrolments officer to discuss you options.

Resources Needed

You will have access to our online learning system. You must have your own (laptop) computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software are required by all students to successfully undertake their study with Educare.

Studying Student

Do you find yourself being passionate with a strong desire to help and provide care services to people?

Get in touch immediately with Educare college admin enrolment teams to study and be taught by our qualified and highly industry experienced trainers.