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CHC52015 – Diploma of Community Services (Case Management)

Course ID
Community Services


This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts. To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
  • Communicate Effectively and Advocate on Behalf of Clients
  • Employ Counselling Techniques
  • Work One-On-One and in Groups
  • Apply All Aspects of Case Management, Including Complex Assessment and Referral
  • Implement Community Development Strategies
  • Understand the Impacts of Sociological Factors on Clients
  • Case Management Techniques

Community Services is one of the fastest-growing sectors in Australia. Employment for this occupation rose moderately in the past five years and in the long-term (ten years). There has never been a better time to become part of the Community Services Industry with up to 50,000 new Jobs required in 2020 (http://joboutlook.gov.au/).

This qualification applies to workers who deliver case management, coordination and casework intervention services to clients. Community services workers provide support to individuals and groups. This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.

In this course, you will learn to develop your skills and knowledge in managing, coordinating and/or delivering person-centred services to individuals, groups and communities. Consider a Diploma of Community Services for a fulfilling career allowing you to make a difference in people’s lives.

A career in Community Services is a very rewarding one, allowing you to enrich the lives of others and use your compassion and skills to help them build a better life for themselves.

Explore this Course

Course Information
Entry Requirements
Details and Units
Career Pathways and Outcomes

The CHC52015 – Diploma of Community Services is delivered over 52 weeks/12 months face to face which includes 16 units of study and 100 hours work placement component. Work placements will be pre- arranged with approved community organisations and arrangements will supported by the college.

The face to face training component has been designed to provide students with the skills and knowledge required to become a carer within the community services sector and to follow an individualised plan which is tailored to provide care and support to children.

To be eligible for funding under the Queensland Government VET Investment Program you will be required to prove you are an existing worker in the Community Services and Health Industry, which includes parents and unpaid carers of NDIS participants.

Core Units
Course Code Course Name
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
Elective Units
Course Code Course Name
Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
BSBMGT502 Manage People Performance
BSBWOR502 Lead and manage team effectiveness
BSBADM502 Manage Meetings
BSBWOR501 Manage personal work priorities and professional development

Credit decisions for university entry are made by individual universities, but many universities offer a credit arrangement.

A person with this level of qualification will be able to:

  • Enrich the lives of clients
  • Offer assistance and case management
  • Advocating for clients with complex needs
  • Work with community and external agencies
  • Ensure compliance with policies and legislation

Suitable Career outcomes may include:

  • Case coordinator
  • Caseworker or manager
  • Community services worker
  • Community worker
  • Program coordinator or manager
  • Community worker

More Information

Teaching and Delivery Modes for Students

At Educare key objectives are to ensure that the core focus of your learning experience is based on the practical applications of your study. Therefore, we support you by providing learning materials which are utilised during most of the following delivery modes such as:

  • Face to face facilitation and roleplays

  • Independent learning/simulated sessions

  • Group based workshops and discussions

Resources Needed

You will have access to our online learning system. You must have your own (laptop) computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software are required by all students to successfully undertake their study with Educare.

Work Placement

Work Placement forms an essential part of competency-based assessment and provides the student with practical job skills and work experience.

Students will undertake 100 placement hours in an approved community organisation organised by Educare College. This placement will take place after the successful completion of class room activities and prescribed assessments which will be outlined in your induction and orientation timetables.

An individualised work placement log book along with your training plan will be provided to you by your assessor which you must use to record and track your course progress and work placement hours. 

Students are required to do their work placement shifts determined during the times provided by the placement provider. Please note shifts can vary and may include mornings (commencing at 6am), evenings (finishing at 8pm). Students are expected ensure their time management skills are utilised well in order to not only balance family and work commitments but also their vocational shifts.

Should the student’s assessment results not be satisfactory, they will be deemed not competent against those prescribed units. You may make necessary arrangements with your trainer to reassess your placement at another suitable time for all parties.

Prior to commencement of Vocational Placement students are required to organise and complete an Australian Federal Police Check. Students must obtain the Check to go on Placement and be able to complete the qualification. For students working within Queensland Health, as well as a police check you will also be required to obtain a Positive Notice for Child Related Employment (Blue Card) .

Program Outcomes and Benefits

Throughout the program, students will learn the skills to enable them to use discretion and judgement in relation to individual support as well as taking responsibility for their outputs. We at Educare college aim to assist you in providing you with opportunities to achieve the following outcomes:

  • Link off job learning at college to on job training in the workplace.
  • Establish pathways to qualifications nationally recognised by industry, education and vocational training authorities.
  • Students may apply for Recognition of Prior Learning (RPL) to determine on an individual basis, the competencies obtained by a person through previous formal or informal training, work and/or life experience.
  • Receive a Statement of Attainment or Certificate from Educare College listing competencies successfully achieved for each training program studied.
  • Successful completion of a Language, Literacy and Numeracy (LLN) Assessment
Studying Student

Do you find yourself being passionate with a strong desire to help and provide care services to people?

Get in touch immediately with Educare college admin enrolment teams to study and be taught by our qualified and highly industry experienced trainers.