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CHC42021 Certificate IV in Community Services

Course ID
Community Services
Certificate IV

CHC42021 - Certificate IV in Community Services

This is an introduction into the community services industry. The course covers everything you need to know to be able to start your career within the community services industry.

Community Services is about improving the lives of people in need and connect them to welfare support and services they need, understanding their social and economic situations and then empowered them to become independent, self determined, socially included and job ready.

This qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

Explore this Course

Course Information
Entry Requirements
Details and Units
Career Pathways and Outcomes

The CHC42021 Certificate IV in Community Services is delivered Online, over 39 to 52 weeks and includes 15 units of study.

Skills and knowledge you will learn:

  • Fundamentals of working with the disadvantaged
  • Support and Empowerment of people in need
  • Design and deliver person-centred support service
  • Use communication to build relationships
  • Assessing needs of clients for referral to services

Day to Day key responsibilities may include:

  • Provide individual support services and direct care for clients
  • Support the client in community participation programs
  • Supporting client with Domestic activities
  • Management of challenging behaviours
  • Working with at risk youth in a residential setting
  • Provide accurate and detailed incident reports, and progress notes
  • Literacy and numeracy Test
  • Be Covid 19 Vaccinated (required to complete vocational work placement)

CHC42021 Certificate IV in Community Services


Core units (7)



Facilitate the interests and rights of clients



Use communication to build relationships



Recognise and respond appropriately to domestic and family violence



Work with diverse people



Work legally and ethically



Develop and maintain networks and collaborative partnerships



Follow safe work practices for direct client care


Electives (8)



Promote Aboriginal and Torres Strait Islander Cultural Safety



Develop and support community resources



Facilitate workplace debriefing and support processes



Provide first point of contact



Facilitate responsible behaviour



Manage meetings



Manage personal and professional development



Facilitate Individual service planning and delivery

Upon completion of this course, students may further their studies with a CHC52021 Diploma of Community Services and CHC62015 – Advanced Diploma of Community Sector Management.

Suitable Career outcomes may include:

  • Support Worker
  • Aboriginal Health Education Officer
  • Early Intervention Homelessness Worker
  • Case Worker
  • Community Support Worker
  • Tenant Advice and Advocacy Worker
  • Family Support Worker
  • Domestic Violence Worker

**For more information on fees and payment plans, please email admin@educare.edu.au

More Information

Teaching and Delivery Modes for Students

At Educare key objectives are to ensure that the core focus of your learning experience is based on the practical applications of your study. Therefore, we support you by providing learning materials which are utilised during most of the following delivery modes such as:
·   Face to face facilitation or E-learning
·   Independent learning/simulated sessions
·   Roleplays, group based workshops and practical activites
Assessments are completed in the student’s own time and may include practical exercises and evaluative tools.

Resources Needed

You will have access to our online learning system. You must have your own (laptop) computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software are required by all students to successfully undertake their study with Educare.

Studying Student

Do you find yourself being passionate with a strong desire to help and provide care services to people?

Get in touch immediately with Educare college admin enrolment teams to study and be taught by our qualified and highly industry experienced trainers.